As some of you may know I have recently ordered an EZ Flash 3 in 1 tool for my Nintendo DS. Well that’s not strictly true. I have now ordered two of them. The first one was ordered quite some time ago and I still haven’t received it. I am filing a case with PayPal so I can’t give any more details until the case has been resolved and I have been refunded.
I’m not 100% happy with the service I have received from the other store either, but again I will give this more time before writing a full review on these stores and of course the 3 in 1 tool itself.
I guess the real problem here is that many of the bigger and better known stores like to steer clear from modchips, flash cards and anything that could void the warranty of a games console. There has always been a link between emulation and piracy, so really I can’t blame them for making that decision.
With the void of these bigger, well established online shops and stores we are left with the only people willing to take the risk in selling such products, the small or one man band companies. Unfortunately, a lot of these people don’t seem to have the staff, training or systems in place to make the process of actually ordering a product and receiving it easy. I am not criticising all small online shops, far from it: I think its a great thing, but I really believe a bit more effort in the customer services department wouldn’t go a miss. I guess this is probably true for bigger stores also. To me, and I believe most shoppers, whether its online or down the local high street, decent customer services is of vital importance. Read more
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